{"id":6623,"date":"2026-05-31T15:15:40","date_gmt":"2026-05-31T12:15:40","guid":{"rendered":"https:\/\/compuwaystore.com\/return-privacy-policy\/"},"modified":"2026-08-06T18:15:51","modified_gmt":"2026-08-06T15:15:51","slug":"return-privacy-policy","status":"publish","type":"page","link":"https:\/\/compuwaystore.com\/en\/return-privacy-policy\/","title":{"rendered":"Return &#038; Privacy Policy"},"content":{"rendered":"<h3>Exchange &#038; Return Policy<\/h3>\n<p>At <strong>CompuWay<\/strong>, we are committed to your complete satisfaction with every purchase. Therefore, we have established a clear and fair return and exchange policy that protects your rights as a customer. <\/p>\n<p><strong>Please read this policy carefully before completing your purchase.<\/strong><\/p>\n<h3>Return and exchange periods<\/h3>\n<div class=\"info-table-scroll\"><table class=\"info-table\">\n<thead>\n<tr>\n<th>Product type<\/th>\n<th>Return<\/th>\n<th>Exchange<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>New products (general)<\/td>\n<p>Within 14 days of receipt<\/p>\n<td><\/td>\n<td>Within 30 days of receipt<\/td>\n<\/tr>\n<tr>\n<td>Used products (external use)<\/td>\n<td>Within 7 days of receipt<\/td>\n<td>Within 30 days of receipt<\/td>\n<\/tr>\n<tr>\n<td>Chargers and Accessories<\/td>\n<td>Within 14 Days<\/td>\n<td>3-Month Warranty Against Manufacturing Defects<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<h3>Return and exchange terms<\/h3>\n<p>To be eligible for a return or exchange, all of the following conditions must be met:<\/p>\n<ul>\n<li>The product must be <strong>in its original condition<\/strong>, unused, undamaged, and unscathed.<\/li>\n<li>It must be <strong>in its original, sealed packaging<\/strong> with all its contents.<\/li>\n<li>Provide<strong> the original invoice<\/strong> or proof of purchase from Compuway<\/li>\n<li>If there are any <strong>gifts or offers<\/strong> included with the product, they must be returned in full upon return. <\/li>\n<li>The product must not have been <strong>activated or registered<\/strong> (for software and activation cards).<\/li>\n<li>The <strong>warranty seals or labels<\/strong> must not have been removed or tampered with.<\/li>\n<\/ul>\n<h4>Products that cannot be returned<\/h4>\n<div class=\"hbox hbox-red\">\n<p>\u274c Returns or exchanges are not accepted in the following cases:<\/p>\n<ul>\n<li>Products that have been opened and used (excluding cases of manufacturing defects)<\/li>\n<li>Activation cards, programs, and licenses after code detection<\/li>\n<li>Products that have been broken or damaged due to misuse<\/li>\n<li>Custom or assembled products based on special request (Custom Build)<\/li>\n<\/ul>\n<\/div>\n<h3>Shipping Policy for Returns or Exchanges<\/h3>\n<div class=\"info-table-scroll\"><table class=\"info-table\">\n<thead>\n<tr>\n<th>Situation<\/th>\n<th>Shipping Cost<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Error in product from our side (different or defective product)<\/td>\n<td>\u2705 Free \u2014 We cover shipping costs both ways<\/td>\n<\/tr>\n<tr>\n<td>Customer wishes to exchange or return (without defect)<\/td>\n<td>\ud83d\udcb3 At the customer&#8217;s expense<\/td>\n<\/tr>\n<tr>\n<td>Free shipping \u2014 Refusal to receive or absence<\/td>\n<td>\u26a0\ufe0f Shipping cost will be deducted from the refunded amount<\/td>\n<\/tr>\n<tr>\n<td>Free shipping \u2014 Upon successful order receipt<\/td>\n<td>\u2705 Free shipping applies in full<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<div class=\"hbox hbox-amber\">\u26a0\ufe0f <strong>Important Notice:<\/strong> In case of requesting free shipping and refusing to receive the order or not being present to receive it, the shipping cost will be deducted from the paid amount upon refund. <\/div>\n<h3>Warranty for Chargers and Accessories<\/h3>\n<div class=\"hbox hbox-green\">\ud83d\udee1\ufe0f All <strong>chargers and accessories<\/strong> sold by COMPUWAY come with a <strong>3-month<\/strong> warranty against manufacturing defects. The warranty includes free replacement in case of a proven manufacturing defect during the warranty period. <\/div>\n<h3>How to Submit a Return or Exchange Request<\/h3>\n<ol>\n<li>Contact us via <strong>WhatsApp: 01055892579<\/strong> or email <strong>info@compuwaystore.com<\/strong><\/li>\n<li>Inform us of the reason for the return and send clear photos of the product<\/li>\n<li>Our team will contact you within <strong>24 hours<\/strong> to confirm the request and guide you through the next steps<\/li>\n<li>After approval, you can bring the product to the branch or arrange shipping <\/li>\n<\/ol>\n<div class=\"hbox hbox-purple\">\ud83d\udccd <strong>Branch address for pickup and returns:<\/strong><br \/>\nMakram Ebeid Street, Technology Mall next to Al Serag Mall \u2014 2nd Floor, Shop 207 \u2014 Nasr City, Cairo<br \/>\nWhatsApp: 01055892579<\/div>\n<div>\n<h2>Privacy Policy<\/h2>\n<p>Welcome to the <strong>COMPUWAY<\/strong> website \u2014 <a href=\"https:\/\/compuwaystore.com\/en\/\">www.compuwaystore.com<\/a>. Your privacy is our top priority, and this page explains how we collect, use, and protect your data.<\/p>\n<p><strong>By using this site you agree to this privacy policy.<\/strong><\/p>\n<h3>First: The data we collect <\/h3>\n<h4>1. Data provided by you<\/h4>\n<ul>\n<li><strong>Account details:<\/strong> Name, email address, phone number upon registration  <\/li>\n<li><strong>Shipping details:<\/strong> The full address for delivering your orders<\/li>\n<li><strong>Order details:<\/strong> Date and content of your purchases<\/li>\n<li><strong>Contact:<\/strong> Your messages with the customer service team<\/li>\n<\/ul>\n<h4>2. Data collected automatically<\/h4>\n<ul>\n<li>IP address, browser type, and device used<\/li>\n<li>The pages you visit and the duration of your browsing<\/li>\n<li>Cookie data to improve your experience<\/li>\n<\/ul>\n<h3>Second: How we use your data <\/h3>\n<ul>\n<li>Processing and delivering your orders accurately and quickly<\/li>\n<li>Contacting you regarding your requests or responding to your inquiries<\/li>\n<li>Manage your account and rewards points<\/li>\n<li>Sending offers and discounts (only to those who have chosen to subscribe)<\/li>\n<li>Continuously improving our services and website experience<\/li>\n<li>Compliance with legal requirements in the Arab Republic of Egypt<\/li>\n<\/ul>\n<h3>Third: Electronic payment <\/h3>\n<div class=\"hbox hbox-blue\">\ud83d\udcb3 <strong>Online Payment:<\/strong> Our website supports secure online payment. All payments are processed through encrypted and trusted payment gateways \u2014 <strong>we do not store your credit card details on our servers<\/strong> in any way. Payment data is processed directly by the authorized payment gateway provider.  <\/div>\n<h3>Fourth: Points and Rewards Program <\/h3>\n<div class=\"hbox hbox-green\">\u2b50 <strong>Rewards Program:<\/strong> We keep a record of your points and purchases to manage our loyalty program. This data is used exclusively to calculate your points and reward you with the benefits you are entitled to, and is not shared with any third party.  <\/div>\n<h3>Fifth: Data sharing <\/h3>\n<p><strong>We do not sell or rent your personal data to any third party.<\/strong> We may only share your data in the following cases:<\/p>\n<ul>\n<li><strong>Shipping and delivery companies:<\/strong> Name, address, and phone number for delivering your order<\/li>\n<li><strong>Payment gateways:<\/strong> The data required to complete a secure payment process<\/li>\n<li><strong>Legal requirements:<\/strong> If required to do so under Egyptian law<\/li>\n<\/ul>\n<h3>Sixth: Cookies <\/h3>\n<p>Our website uses cookies to enhance your experience, such as remembering your shopping cart and preferences. You can control cookies in your browser settings, but this may affect some website functionality.   <\/p>\n<h3>Seventh: Protecting your data <\/h3>\n<ul>\n<li>We use the <strong>HTTPS <\/strong>protocol to encrypt all exchanged data.<\/li>\n<li>Access to your personal data is restricted to our authorized team only.<\/li>\n<li>We review and update security procedures regularly.<\/li>\n<\/ul>\n<h3>Eighth: Your rights <\/h3>\n<p>You have the right to:<\/p>\n<ul>\n<li><strong>View <\/strong>the data we hold about you<\/li>\n<li><strong>Correcting <\/strong>any inaccurate data<\/li>\n<li>Request to delete your data (subject to legal requirements)<\/li>\n<li><strong>Unsubscribe <\/strong>from marketing messages at any time<\/li>\n<\/ul>\n<p>To exercise any of these rights, please contact us at: <strong>info@compuwaystore.com<\/strong><\/p>\n<h3>Ninth: Communication regarding privacy <\/h3>\n<div class=\"contact-box\">\n<h4>\ud83d\udcec For inquiries about your privacy<\/h4>\n<div class=\"contact-items\">\n<div class=\"ci\"><strong>Email<\/strong>: info@compuwaystore.com<\/div>\n<div class=\"ci\"><strong>WhatsApp<\/strong>: 01055892579<\/div>\n<div class=\"ci\"><strong>Address<\/strong>: Makram Ebeid Street, Technology Mall \u2014 2nd Floor, Shop 207 \u2014 Nasr City, Cairo   <\/div>\n<\/div>\n<\/div>\n<div class=\"divider\"><\/div>\n<p>Last updated: January 2026 \u2014 CompuWay reserves the right to modify this Privacy Policy at any time. You will be notified of any material changes via email or a notice on the website.  <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Exchange &#038; Return Policy At CompuWay, we are committed to your complete satisfaction with every purchase. Therefore, we have established a clear and fair return&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6623","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/pages\/6623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/comments?post=6623"}],"version-history":[{"count":1,"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/pages\/6623\/revisions"}],"predecessor-version":[{"id":6625,"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/pages\/6623\/revisions\/6625"}],"wp:attachment":[{"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/media?parent=6623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}