{"id":6623,"date":"2026-05-31T15:15:40","date_gmt":"2026-05-31T12:15:40","guid":{"rendered":"https:\/\/compuwaystore.com\/return-privacy-policy\/"},"modified":"2026-10-24T16:16:33","modified_gmt":"2026-10-24T13:16:33","slug":"return-privacy-policy","status":"publish","type":"page","link":"https:\/\/compuwaystore.com\/en\/return-privacy-policy\/","title":{"rendered":"Exchange & Return Policy"},"content":{"rendered":"

Exchange & Return Policy<\/h3>\n

At CompuWay<\/strong>, we are committed to your complete satisfaction with every purchase. Therefore, we have established a clear and fair return and exchange policy that protects your rights as a customer. <\/p>\n

Please read this policy carefully before completing your purchase.<\/strong><\/p>\n

Return and exchange periods<\/h3>\n
\n\n\n\n\n\n\n
Product type<\/th>\nReturn<\/th>\nExchange<\/th>\n<\/tr>\n<\/thead>\n
New products (general)<\/td>\n

Within 14 days of receipt<\/p>\n

<\/td>\nWithin 30 days of receipt<\/td>\n<\/tr>\n
Used products (external use)<\/td>\nWithin 7 days of receipt<\/td>\nWithin 30 days of receipt<\/td>\n<\/tr>\n
Chargers and Accessories<\/td>\nWithin 14 Days<\/td>\n3-Month Warranty Against Manufacturing Defects<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n

Return and exchange terms<\/h3>\n

To be eligible for a return or exchange, all of the following conditions must be met:<\/p>\n

    \n
  • The product must be in its original condition<\/strong>, unused, undamaged, and unscathed.<\/li>\n
  • It must be in its original, sealed packaging<\/strong> with all its contents.<\/li>\n
  • Provide the original invoice<\/strong> or proof of purchase from Compuway<\/li>\n
  • If there are any gifts or offers<\/strong> included with the product, they must be returned in full upon return. <\/li>\n
  • The product must not have been activated or registered<\/strong> (for software and activation cards).<\/li>\n
  • The warranty seals or labels<\/strong> must not have been removed or tampered with.<\/li>\n<\/ul>\n

    Products that cannot be returned<\/h4>\n
    \n

    \u274c Returns or exchanges are not accepted in the following cases:<\/p>\n

      \n
    • Products that have been opened and used (excluding cases of manufacturing defects)<\/li>\n
    • Activation cards, programs, and licenses after code detection<\/li>\n
    • Products that have been broken or damaged due to misuse<\/li>\n
    • Custom or assembled products based on special request (Custom Build)<\/li>\n<\/ul>\n<\/div>\n

      Shipping Policy for Returns or Exchanges<\/h3>\n
      \n\n\n\n\n\n\n\n
      Situation<\/th>\nShipping Cost<\/th>\n<\/tr>\n<\/thead>\n
      Error in product from our side (different or defective product)<\/td>\n\u2705 Free \u2014 We cover shipping costs both ways<\/td>\n<\/tr>\n
      Customer wishes to exchange or return (without defect)<\/td>\n\ud83d\udcb3 At the customer’s expense<\/td>\n<\/tr>\n
      Free shipping \u2014 Refusal to receive or absence<\/td>\n\u26a0\ufe0f Shipping cost will be deducted from the refunded amount<\/td>\n<\/tr>\n
      Free shipping \u2014 Upon successful order receipt<\/td>\n\u2705 Free shipping applies in full<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n
      \u26a0\ufe0f Important Notice:<\/strong> In case of requesting free shipping and refusing to receive the order or not being present to receive it, the shipping cost will be deducted from the paid amount upon refund. <\/div>\n

      Warranty for Chargers and Accessories<\/h3>\n
      \ud83d\udee1\ufe0f All chargers and accessories<\/strong> sold by COMPUWAY come with a 3-month<\/strong> warranty against manufacturing defects. The warranty includes free replacement in case of a proven manufacturing defect during the warranty period. <\/div>\n

      How to Submit a Return or Exchange Request<\/h3>\n
        \n
      1. Contact us via WhatsApp: 01055892579<\/strong> or email info@compuwaystore.com<\/strong><\/li>\n
      2. Inform us of the reason for the return and send clear photos of the product<\/li>\n
      3. Our team will contact you within 24 hours<\/strong> to confirm the request and guide you through the next steps<\/li>\n
      4. After approval, you can bring the product to the branch or arrange shipping <\/li>\n<\/ol>\n
        \ud83d\udccd Branch address for pickup and returns:<\/strong>
        \nMakram Ebeid Street, Technology Mall next to Al Serag Mall \u2014 2nd Floor, Shop 207 \u2014 Nasr City, Cairo
        \nWhatsApp: 01055892579<\/div>\n","protected":false},"excerpt":{"rendered":"

        Exchange & Return Policy At CompuWay, we are committed to your complete satisfaction with every purchase. Therefore, we have established a clear and fair return…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6623","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/pages\/6623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/comments?post=6623"}],"version-history":[{"count":2,"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/pages\/6623\/revisions"}],"predecessor-version":[{"id":8221,"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/pages\/6623\/revisions\/8221"}],"wp:attachment":[{"href":"https:\/\/compuwaystore.com\/en\/wp-json\/wp\/v2\/media?parent=6623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}