At CompuWay, we are committed to your complete satisfaction with every purchase. Therefore, we have established a clear and fair return and exchange policy that protects your rights as a customer.
Please read this policy carefully before completing your purchase.
Return and exchange periods
Product type
Return
Exchange
New products (general)
Within 14 days of receipt
Within 30 days of receipt
Used products (external use)
Within 7 days of receipt
Within 30 days of receipt
Chargers and Accessories
Within 14 Days
3-Month Warranty Against Manufacturing Defects
Return and exchange terms
To be eligible for a return or exchange, all of the following conditions must be met:
The product must be in its original condition, unused, undamaged, and unscathed.
It must be in its original, sealed packaging with all its contents.
Provide the original invoice or proof of purchase from Compuway
If there are any gifts or offers included with the product, they must be returned in full upon return.
The product must not have been activated or registered (for software and activation cards).
The warranty seals or labels must not have been removed or tampered with.
Products that cannot be returned
❌ Returns or exchanges are not accepted in the following cases:
Products that have been opened and used (excluding cases of manufacturing defects)
Activation cards, programs, and licenses after code detection
Products that have been broken or damaged due to misuse
Custom or assembled products based on special request (Custom Build)
Shipping Policy for Returns or Exchanges
Situation
Shipping Cost
Error in product from our side (different or defective product)
✅ Free — We cover shipping costs both ways
Customer wishes to exchange or return (without defect)
💳 At the customer’s expense
Free shipping — Refusal to receive or absence
⚠️ Shipping cost will be deducted from the refunded amount
Free shipping — Upon successful order receipt
✅ Free shipping applies in full
⚠️ Important Notice: In case of requesting free shipping and refusing to receive the order or not being present to receive it, the shipping cost will be deducted from the paid amount upon refund.
Warranty for Chargers and Accessories
🛡️ All chargers and accessories sold by COMPUWAY come with a 3-month warranty against manufacturing defects. The warranty includes free replacement in case of a proven manufacturing defect during the warranty period.
How to Submit a Return or Exchange Request
Contact us via WhatsApp: 01055892579 or email info@compuwaystore.com
Inform us of the reason for the return and send clear photos of the product
Our team will contact you within 24 hours to confirm the request and guide you through the next steps
After approval, you can bring the product to the branch or arrange shipping
📍 Branch address for pickup and returns:
Makram Ebeid Street, Technology Mall next to Al Serag Mall — 2nd Floor, Shop 207 — Nasr City, Cairo
WhatsApp: 01055892579
